FAQs

Frequently Asked Questions

Select any item on the site. Once you have found an item you wish to purchase, click the ADD TO CART button. You will then be prompted to continue shopping or proceed to checkout. If you are ready click PROCEED TO CHECKOUT and you will be taken to your SHOPPING BAG page. Make sure you take the time to review the items in your basket. Enter your shipping address. Please check your delivery information carefully as this will be the address we ship your parcel to. Please ensure that your billing address is correct. If incorrect, your order will be canceled. Once you are happy, click the PROCEED TO PAYMENT button. Once you're ready and if you are to our terms and conditions and privacy policy, click the PLACE ORDER button. Please note that once this button is clicked your order will be placed and cannot now be amended. You will be able to check your order, delivery and billing address summary at any point at the checkout and if you are unsure at any point in the check-out we would encourage you to review your order. You will shortly be sent a order confirmation email. If you have any questions beforehand, feel free to email us at gtarentalservices@gmail.com or call us at 437-236-3863.
For Mascot Costume Rentals we require a $200 damage deposit at the time of online order. This will be refunded upon the return of the undamaged costume.
You can pay via stripe.
We shoot our products in natural light and ensure that the colours are projected as close to the original. But every screen setting is different, and you may not see the same hues of colours. So slight difference are natural and cannot be considered as manufacturing error.
The price of your costume rental will depend on what you find and the number of days you will need to rent the outfit.
All our costume rentals are kept clean and stored properly for the next client. They are washed and dry cleaned after use to keep them in a sanitary condition.
Please feel free to write to us at gtarentalservices@gmail.com
Pick up & Delivery are done between the hours of 9am - 12pm on the date of the rental. Mascot Rental Services will advise the day prior of a pick up/deliver time.
Drop off, pick up, return of costume times between 9am - 12 pm. Costumes MUST be returned before noon to avoid a second day rental charge.
If returned after 12 pm on the return due date extra an one-day rental fee will apply and be deducted from the $200 deposit. If returned more than 24 hours after the due time/date of drop off there will be a replacement cost of $1299 + hst for the costume and the invoice will be due within 7 days before going to collections.
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